CHALBURY LIMITED'S TERMS AND CONDITIONS OF SALE

CHALBURY LIMITED’S GENERAL TERMS AND CONDITIONS OF SALE

1. General

1.1 This is Chalbury Limited’s website ("Website") Chalbury Limited is a company registered in England (company number 13140658 with its registered office at Linden Lea, Witchampton, Dorset BH21 5AP. In these terms Chalbury Limited will be referred to as "we" and "us". By making a purchase with us you agree that you have read and you agree to be bound by these Terms and Conditions.

1.2  Please ensure that your browser is displaying a padlock icon in the display bar before proceeding with any purchase.

2. The Contract between us

2.1 We will endeavour to acknowledge your order at the time or soon after placement. Acceptance of your offer to purchase a Product will be confirmed at the time of despatch of the Product to you.

2.2 In the event that we notify you that your Product has been listed at an incorrect price, you will have the option to purchase the Product at the correct price, or cancel your order.

2.3 Risk in the Product passes to you when the is  delivered at the delivery address stipulated in your order.

3. Returns

3.1 You may cancel your purchase with us at any time up to and including the fourteenth working day after the day on which the Product is delivered to you. To do this you must notify us by post or email at our registered address or info@chalbury.com. You must retain proof of postage of such notice.

3.2 The return of any Products to us must be pre-arranged following the above instructions and shall be to our registered office at your own cost and risk. We advise that you return these by recorded delivery and retain your proof of purchase.

3.3 Returned Products and packaging must be received back to us undamaged and unworn and in the same condition they were in when delivered to you. On receipt of your returned Product in such same condition we will process a refund to the card used when placing your order as soon as possible but in any event within 14 days of receipt of your return.

4. Defective Products

4.1 If a Product delivered to you is defective, not what you ordered, or damaged on delivery please notify us straight away at info@chalbury.com. We will endeavour to respond to you within 48 hours and to deal with your concern expeditiously thereafter.

4.2 We will, at our option, repair, replace or refund you for the price paid for any Products which are found to have a manufacturing defect for a period of six months after delivery. Please note that this is not a guarantee against normal wear and tear and does not apply to any Product that has been damaged by misuse, accident, modification or unauthorised repair. Where a manufacturing defect is confirmed by us, we will always endeavour to repair the Product for you. A replacement will only be offered where a repair is not possible.

4.3 Where a sole replacement is required the new sole may not have our Chalbury branding embossed, but it will be of the same fit and quality as the replaced sole.

4.4 Where a badge replacement is required, the badge fixings which are usually concealed by the leather lining, will be visible from the inside of the boot. This will not affect the fit and form of the boot.

4.5 We will ask you to return the Products to us using Royal Mail Recorded Delivery or another delivery service pre-agreed by us. Please ensure that you retain your proof of postage. Full postal costs will be refunded following receipt of a returned Product where a return has been requested by us and proof of postage is retained, but the Product will remain at your risk until received by us.

5. Limitation of our liability

5.1 Whilst we take reasonable care to ensure the accuracy of the information on our website and social platforms we give no warranty and make no representation regarding the accuracy or completeness of such information.

5.2 We do not seek to limit or exclude our liability for personal injury, death caused by our negligence, fraud or any other liability that we are not permitted to exclude by law.

5.3 In relation to all other matters our liability to you in relation to any purchase shall be limited to

5.3(a) repairing or replacing the purchased Products; or

5.3(b) refunding the amount paid by you in respect of the Products purchased.

5.4 Our aggregate liability in respect of all causes of action arising out of or in connection with any Products purchased from us by you, or in connection with your use of our Website, (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) shall not exceed an amount equal to the value of the Products delivered to you under these Terms and Conditions.

5.5 We shall not be liable to you for any direct or indirect losses including but not limited to loss of profit or loss of anticipated revenue.

6. Complaints

We are committed to providing quality Products and great customer service to you. If you have any issues with our Products or the service you receive from us please do not hesitate to contact us at info@chalbury.com. We will endeavour to respond to you within 48 hours and to deal with your concern expeditiously thereafter.

7. Entire Agreement

These Terms and Conditions along with our Terms of Use policy set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations (written or oral) to the fullest extent permitted by law.

8. Severance

If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

9. Third Party Rights

A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

10. Force Majeure

We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

11. Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to our Products or service including our Website are subject to the exclusive jurisdiction of the English courts.