Privacy Policy

www.chalbury.com is owned by and operated by Chalbury Limited, a company registered in England (company number 13140658 with its registered office at Linden Lea, Witchampton, Dorset BH21 5AP. In these terms Chalbury Limited will be referred to as "we" and "us".

We respect your privacy and are committed to protecting your personal data. This Privacy Policy provides information on how we collect and process your personal data through your use of our website, including any data you may provide when you purchase a product from us, sign up to receive our marketing material or take part in a competition on our website or social media platforms.

1. Collection of your information

We may collect the following information:

  • Your contact information, for example you name, address, telephone number and email address.
  • Information about the Products you have purchased
  • Information about your recent online activity, related to transactions even if they have not been completed
  • Your purchase information, such as credit card details. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third-party service providers.
  • Navigation and click–stream data, time and duration of your visit, products viewed or searched for, items in your basket, basket abandonment, and information from cookies and the like.

We also collect, use and share aggregated and/or anonymised data (“Aggregated Data”) such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We may use your data for profiling and for automated decision-making to enable us to deliver you curated, targeted content and recommendations.

To opt out of marketing communications or processing of your data please contact us by email at info@chalbury.com or by post at our registered address.

We also collect data automatically as you use the website, or from third parties.

We always endeavour to protect your personal data, however, we cannot absolutely guarantee the security of this.

2. Cookies and similar technologies

To improve your experience with us, our website uses cookies and similar technologies for data collection. A cookie is a piece of data that our website automatically transfers to the hard drive of your computer or mobile device when you access our website and is used to:

  • Access stored information specific to your log in.
  • Monitor the number of visits that you make to our website, what you browse, what you have purchased, and the items in your shopping basket.

The following data may be automatically collected every time you visit our website: computer and connection information, browser information, operating system and platform details and time of access. We may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems, to administer the website and for marketing purposes.

If you have provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences. If you log in, then in addition, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.

Your browser options allow you to disable cookies. You should note that if you do disable cookies, you may not be able to access all the services on our website.

3. What we use your information for

The main purposes for which we collect and store your personal information are as follows:

  • Order processing
  • Delivery of Products
  • Payment authorisation and billing
  • Promoting our offers and Products
  • Improving our website and our service to you

We will contact you with marketing communications where you have opted in to these.. We may on occasion send out direct mail marketing for the purpose of growing our sales but please do notify us if you do not wish to receive these. You can unsubscribe from such communications at any time by notifying us of your wish to do so at info@chalbury.com.

4. Third party use

We will not sell your personal information to third parties. However, we do share customer and browsing information with third parties as described below. We may share your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. These carefully selected third parties may be in countries outside the UK. We may form contracts with other companies to provide certain services, including credit card processing, shipping, name and address verification, database management profiling and segmentation, market research and promotions management. We provide these companies with only the information they need to perform their services. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Chalbury Limited.

We may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with us, to protect our property and other rights.

Our website may contain links to third parties’ websites. We assume no responsibility for the privacy practices or the content of those websites.

5. Subject access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please contact us on the details below. Please note that we reserve the right to charge a fee of up to £10 for any such request. We will respond within 30 days.

6. Internet based data transfers

Your data may be transferred outside of EU and our suppliers shall retain details of any transfers to countries outside of the EEA and to ensure an adequate level of protection.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

This Privacy Policy applies from 1st August 2024. Any replacement policy shall be effective from the date of publishing on our website.